1. Information We Collect
We collect information you provide directly — name, company, email, phone, and shipment details when you register or request a quote. We also collect usage data from the WGSA Client Portal, including shipment records and activity logs.
2. How We Use Your Information
We use your information to provide freight forwarding services, process quotes and bookings, track shipments, communicate operational updates, comply with legal obligations, and improve our services. We do not sell your personal data.
3. Data Sharing and Third Parties
We share data with carriers, customs authorities, insurance providers, and partner agents as necessary to complete your shipments. We may share data with IT service providers under strict confidentiality agreements. We do not share data for marketing purposes with third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. Access to personal data is restricted to authorized personnel who need it to perform their duties.
5. Data Retention
We retain personal data only as long as necessary for the purposes collected or as required by law. Shipment records are retained per customs and tax regulations, typically 5–10 years. You may request deletion of your data through the Profile page in the portal.
6. Your Rights
You have the right to access, correct, export, or delete your personal data. You may also object to processing or withdraw consent at any time. To exercise these rights, contact us using the information below or use the Profile page in the WGSA Client Portal.
7. Cookies and Tracking
The WGSA Client Portal uses essential cookies for authentication and session management. We do not use advertising cookies. Analytics cookies, if used, are anonymized and help us improve the portal experience.
8. International Data Transfers
As an international logistics provider, your data may be transferred across borders. We ensure such transfers comply with applicable data protection laws, including standard contractual clauses where required.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the portal. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy questions or to exercise your data rights, contact our data protection team. See the contact information below or reach us through the WGSA Client Portal.