1. Acceptance of Terms
By engaging WGSA Global Logistics for any freight forwarding, logistics, or related services, you agree to these Terms of Service. If you do not agree, you must not use our services.
2. Scope of Services
WGSA provides international freight forwarding including sea, air, road, rail, and transit cargo; customs brokerage; project cargo logistics; and digital tools via the WGSA Client Portal. The exact scope of each engagement is defined in the quotation and service agreement.
3. Quotations and Pricing
All quotations are valid for 30 days unless otherwise stated. Rates are based on information provided by the client at the time of quoting. Final charges may vary if actual weight, volume, or conditions differ. Fuel surcharges, currency adjustments, and seasonal surcharges may apply.
4. Documentation and Compliance
The client is responsible for providing accurate and complete documentation, including commercial invoices, packing lists, certificates of origin, and permits. WGSA is not liable for delays or penalties caused by incomplete or incorrect documentation. The client must comply with all applicable export, import, and sanctions regulations.
5. Liability and Insurance
WGSA's liability is limited in accordance with applicable international conventions (CMR, Hague-Visby, Montreal Convention). Unless otherwise agreed in writing, liability is limited to 2 SDR per kilogram. Clients are encouraged to purchase cargo insurance. WGSA offers insurance options that can be arranged through the portal.
6. Payment Terms
Invoices are payable within 30 days of issuance unless otherwise agreed. Late payments may incur interest charges. WGSA may withhold further services for overdue accounts. All fees are exclusive of applicable taxes unless stated otherwise.
7. Force Majeure
WGSA is not liable for failure or delay in performance caused by circumstances beyond reasonable control, including natural disasters, war, strikes, government actions, pandemics, or transportation disruptions.
8. Governing Law and Dispute Resolution
These terms are governed by the laws of Türkiye. Any dispute shall first be attempted to be resolved through good-faith negotiation. Failing that, disputes shall be submitted to the jurisdiction of the courts of Istanbul, Türkiye.
9. Changes to Terms
WGSA may update these Terms of Service at any time. Updated terms take effect upon posting. Continued use of services after changes constitutes acceptance of the revised terms.